Currently, we only ship within Canada.

If you place an order with us by 3 pm (PST), your order will be shipped the same business day. If you place your order after 3 pm (PST), your order will be shipped the next business day.

Your order will move to the processing stage once your Interac e-Transfer is successfully matched with your order number (ensure the order number is included in the message or notes section of your transfer). Once the payment is accepted, we’ll begin processing your order.

Important Notes:

• Orders placed over the weekends sometimes may be processed and shipped on Monday.
• Interac e-Transfers may take up to 2 hours to be delivered and processed by our payment system.
• If your order remains on hold for more than 24 hours and your transfer status is still pending, it likely means the payment hasn’t been received or the transfer instructions weren’t followed correctly. A common mistake is mistyping the email address.

Double-check the details of your e-Transfer to avoid delays and ensure a smooth transaction.

Step 1: Create an Account
Start by registering on our website. Click the “Login/Register” button in the top-right corner of the homepage to set up your account quickly. Once registered, you can explore our wide selection of cigarettes, vapes, and/or nicotine pouches.

Step 2: Add Products and Checkout
Browse our online catalog and add your favourite products to your cart. When you’re ready, go to the cart page to review your items, apply any discounts, and proceed to checkout. At checkout, you’ll find instructions to complete your payment via Interac E-Transfer.

Step 3: Shipping and Tracking
Once your payment is confirmed, we’ll ship your order using Canada Post Xpresspost. Tracking details are sent out daily via email at 3:00 PM PST, so you can keep an eye on your package. If you have any questions, feel free to contact us.

No, Smoke Supply operates exclusively online and does not have a physical storefront. All orders are placed through our website and shipped discreetly via Canada Post directly to your door anywhere in Canada.

If your Interac e-Transfer payment has already been accepted and you’d like to cancel your order, please contact us immediately. We can only issue refunds in the form of store credit.

If your payment hasn’t been accepted yet, you can cancel the e-Transfer directly through your bank.

Please note: Once your order has been shipped, we are unable to cancel it or issue a refund.